Loadee Privacy Policy
Last Updated: July 7, 2026
1. Scope
This Privacy Policy applies to the Loadee platform, websites, mobile applications, APIs, and related services (collectively, the ‘Services’).
2. Information We Collect
We may collect:
• Account information (user name, email address, company name, phone number).
• Authentication information.
• Subscription and billing information (payment processors handle payment card data).
• Freight-related information you upload or connect.
• Email metadata and content you authorize us to access for parsing and automation.
• Device, browser, IP address, approximate location, operating system, crash logs, cookies, and analytics.
• Customer support communications.
3. Information from Third Parties
We may receive information from identity providers, payment processors, app stores, analytics providers, cloud providers, email providers, and other integrations you authorize.
4. How We Use Information
We use information to:
• provide and improve the Services;
• authenticate users;
• process subscriptions;
• deliver notifications;
• operate AI and automation features;
• detect fraud and abuse;
• provide customer support;
• comply with legal obligations;
• enforce our agreements.
5. Automated Processing
Loadee may use automated systems to classify, summarize, extract, organize, and analyze information you choose to process through the Services. Automated outputs may be reviewed to improve product quality where permitted by law and our agreements.
6. Cookies and Similar Technologies
We use cookies and similar technologies for authentication, preferences, security, analytics, performance, and product improvement. You may control certain cookies through your browser settings, although some functionality may be affected.
7. Sharing of Information
We may share information with:
• cloud hosting providers;
• payment processors;
• email delivery providers;
• analytics providers;
• AI service providers;
• customer support tools;
• professional advisors;
• law enforcement or regulators where legally required;
• a successor entity in connection with a merger, financing, or sale.
8. Data Retention
We retain information for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and protect the security and integrity of the Services.
9. Data Security
We use commercially reasonable administrative, technical, and organizational safeguards. However, no security system is completely secure, and we cannot guarantee absolute security.
10. International Transfers
Information may be processed and stored in countries other than your own. By using the Services, you acknowledge such transfers, subject to applicable legal safeguards where required.
11. Your Choices and Rights
You may update account information, manage subscriptions, disconnect integrations, request account deletion, or exercise applicable privacy rights where provided by law.
12. California Privacy Notice
If California privacy laws apply, eligible individuals may have rights to know, access, correct, or delete certain personal information, subject to applicable exceptions. Loadee does not sell personal information as that term is defined under applicable California privacy law.
13. International Privacy Rights
If laws such as the GDPR or UK GDPR apply, eligible individuals may have rights including access, correction, deletion, restriction, objection, portability, and withdrawal of consent where applicable.
14. Children’s Privacy
The Services are intended for business users and are not directed to children under 13 (or the applicable minimum age in your jurisdiction).
15. Third-Party Services
Our Services may contain links to or integrate with third-party services. Their privacy practices are governed by their own policies.
16. Changes to this Policy
We may update this Privacy Policy from time to time. Material changes will become effective when posted or as otherwise communicated.
17. Contact Us
Questions or privacy requests may be directed to support@loadee.com
